Shipping Policy

This Shipping Policy explains how orders placed through zenfaden.store are processed, shipped, tracked, and delivered.

Order Processing

Orders are generally processed within 1–5 business days after payment is successfully confirmed.

Orders are not normally processed on weekends or public holidays. During high-demand periods, processing may take longer. If a significant delay occurs, we will contact you using the email address provided with your order.

Delivery Estimates

Estimated delivery times depend on the product, fulfillment location, destination country, carrier, customs procedures, and availability.

Most orders are expected to arrive within 7–25 business days after processing. Certain destinations, remote regions, customs inspections, or unexpected carrier disruptions may require additional time.

Any more specific delivery estimate displayed on the product page, at checkout, or in the order confirmation applies to that order.

Where mandatory consumer law establishes a maximum delivery period, we will deliver within that period unless a different period has been expressly agreed with the customer.

Delivery estimates are not guaranteed dates unless expressly stated as guaranteed. Mandatory rights relating to late or failed delivery remain unaffected.

International and Third-Party Fulfillment

Zenfaden works with third-party suppliers, warehouses, and fulfillment partners located in different countries.

Depending on product availability and the customer’s location, an order may be shipped from Türkiye, the United States, Europe, Asia, or another fulfillment location.

The use of third-party fulfillment partners does not remove Zenfaden’s legal responsibilities as the seller.

Separate Packages

Products in the same order may be stored in different warehouses. As a result:

• Items may be shipped separately

• You may receive more than one tracking number

• Packages may arrive on different dates

• Separate packages will not result in additional shipping charges unless clearly disclosed before purchase

Receiving one package does not necessarily mean that the entire order has been delivered.

Shipping Destinations

We ship to many countries and regions, subject to product availability, carrier coverage, legal restrictions, and customs requirements.

If we cannot ship an item to your address, the checkout may prevent the order from being completed, or we may contact you after the order is placed. If we must cancel a paid order because delivery is unavailable, a refund will be issued to the original payment method.

Shipping Charges

Available shipping methods and applicable charges are displayed at checkout before payment.

Free shipping may be available for certain products, countries, promotions, or order amounts. Any free-shipping offer applies only under the conditions stated at the time of purchase.

Tracking Information

When tracking becomes available, a shipping confirmation email will be sent to the email address used for the order.

Tracking information may require several business days to become active after the order is processed. Some international carriers provide limited tracking updates while the package is in transit or transferring between carriers.

If you have not received tracking information within seven business days after your order has been marked as shipped, contact us at zenfaden@zenfaden.com.

Address Accuracy

Customers are responsible for providing a complete and accurate:

• Full name

• Street and building address

• Apartment or unit number, if applicable

• City, state, or province

• Postal code

• Country

• Telephone number and email address

Contact us immediately if you notice an address error.

Once an order has entered processing or has been shipped, we may not be able to change the delivery address. Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, or handling fees imposed by the destination country.

Unless these charges are expressly shown as included at checkout, they may be payable by the recipient where permitted by applicable law.

Customs policies differ by country. Customers should check their local customs requirements before ordering. Zenfaden is not responsible for delays caused solely by customs authorities, but this does not limit any mandatory consumer rights.

Delayed Orders

Carrier delays may occur because of:

• Customs inspections

• Severe weather

• Public holidays

• High shipping volumes

• Transportation disruptions

• Incorrect or incomplete addresses

• Remote delivery locations

• Events outside reasonable control

If an order has not arrived within the stated delivery estimate, contact us at zenfaden@zenfaden.com with your order number. We will review the tracking information and contact the carrier or fulfillment partner where necessary.

If delivery becomes impossible or the order is legally considered lost, we will provide an appropriate replacement or refund in accordance with applicable law.

Lost, Stolen, or Damaged Packages

Zenfaden remains responsible for the order until it is delivered to the customer or a person designated by the customer, except where applicable law provides otherwise.

If tracking shows delivered but you cannot locate the package, please:

1. Check the delivery address

2. Ask household members, neighbors, reception, or building management

3. Check safe locations around the delivery address

4. Contact the local carrier

5. Contact us at zenfaden@zenfaden.com

For packages that arrive visibly damaged, retain the item and all packaging and send us photographs or videos as soon as reasonably possible.

Refused and Unclaimed Deliveries

If a package is refused, unclaimed, or returned because of an incorrect address, we will contact you after receiving confirmation from the carrier or fulfillment partner.

Any reshipping or return costs may be deducted from the refund where permitted by law and where the failed delivery was caused by the customer. Mandatory consumer rights remain unaffected.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

Orders are transmitted to fulfillment quickly. If the order has already been processed or shipped, immediate cancellation or modification may no longer be technically possible. In that case, the Return and Refund Policy will apply after delivery.

This does not limit any mandatory cancellation or withdrawal rights provided by applicable law.

Contact Us

For shipping questions, contact:

Zenfaden Hediyelik Eşya Limited Şirketi
Website: https://zenfaden.store
Email: zenfaden@zenfaden.com

Last updated: August 23, 2026