We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zenfaden@zenfaden.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zenfaden@zenfaden.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Return and Refund Policy

At Zenfaden, we want you to be satisfied with your purchase. This policy applies in addition to any mandatory consumer rights available under the laws of your country.

14-Day Return Period

You may request a return within 14 days after you, or a person designated by you, receives the item.

To start a return, contact us at zenfaden@zenfaden.com and include:

• Your order number

• The item you wish to return

• The reason for the return

• Photos or videos if the item is damaged, defective, or incorrect

Please do not send an item to our registered office or any other address without contacting us first. Because our products may be shipped from different fulfillment locations, the correct return address and return instructions can vary by order. We will provide the appropriate return address and, where applicable, a return label.

Return Eligibility

Unless mandatory consumer law provides otherwise, returned items should be in the same condition in which they were received, unworn or unused, with tags, accessories, manuals, and original packaging. A receipt or other proof of purchase is also required.

Reasonable inspection of an item does not affect any rights granted under applicable consumer law.

Returns sent without first contacting us may be delayed because they may be delivered to an incorrect fulfillment location.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us as soon as reasonably possible if the item is damaged, defective, incomplete, or different from what you ordered.

Where appropriate, we may request photographs, videos, packaging images, or other information needed to verify the issue. If the claim is accepted, we will arrange a replacement, return, or refund at no additional cost to you.

Change-of-Mind Returns and Return Shipping

For customers protected by Turkish or European Union consumer law, return shipping and refunds will be handled in accordance with the applicable mandatory rules. We will provide the required return instructions or return label.

For customers in other countries, the customer is responsible for change-of-mind return shipping unless local law requires otherwise. Zenfaden covers reasonable return shipping costs when an item is confirmed to be damaged, defective, or incorrect.

Original express, priority, or other premium delivery charges are not refundable beyond the cost of the standard delivery option, except where required by law.

Exceptions and Non-Returnable Items

Unless applicable law requires otherwise, returns cannot be accepted for:

• Personalized or custom-made products

• Perishable goods

• Personal-care or hygiene products whose protective seal has been opened

• Hazardous materials, flammable liquids, or gases

• Digital products or activated software

• Gift cards

Discounted or sale items are not automatically excluded from returns. They may be returned when they otherwise meet this policy or when applicable law grants a right of withdrawal.

Please contact us before purchasing if you are unsure whether an item is eligible for return.

Order Cancellations

Contact us immediately at zenfaden@zenfaden.com if you wish to cancel an order.

Orders are sent to fulfillment quickly. If an order has already been processed or shipped, immediate cancellation may no longer be technically possible, and the return procedure may need to be followed after delivery. This does not limit any mandatory cancellation or withdrawal rights provided by applicable law.

Exchanges

We do not offer direct exchanges. The fastest way to obtain another item is to return the original item and place a new order after the return has been accepted.

Refunds

We will notify you after your return or valid proof of return shipment has been received and reviewed.

Approved refunds will be issued to the original payment method within the period required by applicable law and, in any event, no later than 14 calendar days after the applicable refund period begins.

Your bank or card provider may require additional time to display the refund in your account. If more than 15 business days have passed since we confirmed that your refund was issued, contact us at zenfaden@zenfaden.com.

European Union and Türkiye Withdrawal Rights

Customers in the European Union and Türkiye generally have the right to withdraw from an eligible distance-sale purchase within 14 days without providing a reason, subject to statutory exceptions.

Nothing in this policy limits or excludes any mandatory consumer rights available under applicable law.

Contact

Zenfaden Hediyelik Eşya Limited Şirketi
Email: zenfaden@zenfaden.com